We offer a 7 Day Return / Exchange for our valued customers.
Your complete satisfaction is our top priority.
- If you are not 100% satisfied with your purchase, we accept returns for items within 7 days of the delivery date. Email us at firstname.lastname@example.org
- We will issue an exchange or refund via store credits only.
- We kindly ask that all items requested for return/exchange is not used or expired, undamaged and unopened packaging. Items are expected to be in the exact same condition as when you received it, and is in the original box and/or packaging with all tags, if any.
- Note that return terms are different for defect and non-defect items. Kindly refer to the guidelines below. Foreden reserves the right to reject any return/exchanges.
- If you would like to request for returns via delivery, kindly note that there will be courier charges applicable. We will not be liable for any loss or damage incurred in the process of shipping items back to us.
- Returns, exchanges, and refunds are not entitled to our free delivery promotion (orders above $90). If you are returning an item that was originally sent out under free delivery, a shipping and processing fee of $7 when issuing an exchange/refund will be deducted. Larger/bulky items i.e. playmats will be subject to a $30 administrative fee.
- In the event that a return cannot be accepted, the sender will either have to pick up the item from our location or have it sent back to the sender’s address – costs will be borne by the customer.
- Note that all self-collection of your exchange has to be done within 7 days at the location specified, otherwise it will be forfeited.